Woman drinking coffee and using her cellphone

Phone Banking

Enjoy banking on-the-go with Phone Banking from Greater Texas Credit Union.

Enjoy the following features when you take advantage of Phone Banking:

Account information

  • Current balance and last deposits 
  • Review transactions 
  • Most recent checks 
  • Recent deposits 
  • Pending transactions 
  • Specific cleared checks 
  • Date range transactions 
  • Transfer funds 
  • Make payments 
  • Current and prior year interest 

Loans 

  • Current balances and loan payment information 
  • Review transactions 
  • Loan payoff information 
  • Interest information 
  • Make payments 
  • Set up a loan payment from an external account 

Credit Cards 

  •  Balances
  •  Make A Payment

Enroll in Phone Banking

You will be prompted to set up a new Personal Identification Number after validation to enroll. The enrollment process will only take a few minutes to complete. You will first be given a choice to get balances or transaction history, transfers or more options.

Enrollment Process:

  1.  After calling 1-800-749-9732, you may press 1 to access our Phone Banking system. Choose your preferred language of English or Spanish to continue by pressing 1 for English and 2 for Spanish.

  2. If this is the first time that you have called for account information, your initial Personal Identification Number is the last 4 digits of your Social Security Number. After you have been validated, you will be required to create a new Personal Identification Number or PIN. Please choose a new number that is personal, but easy to remember.


    Our menu has changed, please listen carefully.     

    • For account information, press 1 
    • To report a lost or stolen ATM or Debit Card, press 2 
    • For ATM/Debit Card Activation, press 3 
    • To end this call, press 9 or hang up 
    • At any moment during this call, press 0 to speak to a customer service representative 
    • To repeat this menu, enter # 
  3. You will be prompted to access Phone Banking by your Member Number or Social Security Number. 
     
    • To access your account using member number, press 1 
    • To access your account using your social security number, press 2
      • To return to the main menu, press 9
      • To repeat this menu, enter # 
  4. Set your new Personal Identification Number (PIN). The next action will state that your PIN number has expired. This is the indication to create a new PIN to use. 
    • Your PIN Number has expired. If this is your first time using our telephone banking system, for security purposes, we require you to change your personal identification number.
    • Enter your new Personal Identification Number, followed by the # sign 
  5. Confirm your new Personal Identification Number (PIN).
     
    • Your new Personal Identification Number will be changed to: (***) If this is correct, press 1.  
    • To re-enter your Personal Identification Number, press 2.  
    • To cancel this change, press 9. 
    • Your Personal Identification Number has been changed. Please remember to use it next time you call.  
  6. Enrollment has been completed.


If you have questions regarding the enrollment process or using Phone Banking, please contact our Contact Center Department at 1 (800) 749-9732.